Support Hub

Frequently Asked Questions

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General Questions

Account & Badges

The Company ID Checked or Agent ID Checked badge is given to sellers when they have successfully completed 1Croreads’s seller verification process to establish their identity with us. This process includes checking address, phone, ID docs, and email for vehicle categories, and agent/ID docs for property categories. We encourage sellers to get these badges to increase credibility.

Your e-mail address is hidden in your ad to protect you from potentially receiving spam e-mails. Interested buyers can reach you through the platform's messaging system.

We ask for your phone number in case our ad checking team needs to contact you to clarify information about your ad or to verify your account security.

Your account may be deactivated if you have not posted ads or purchased premium services for 6 months, or due to suspicion of account theft, false information, or activities deemed inappropriate by 1Croreads.

To reactivate your account, please contact our customer service team through the Contact Us page or reach out to our support hotline (Monday to Friday, 9am - 6pm except public holidays).

Ads & Posting

Listing Management

Ads are typically not published if they are still in the queue for our checking team, or if they were rejected for not adhering to our Rules of Advertising. Please check your email for specific instructions if your ad was not approved.

Images may be removed if they do not adhere to our Rules of Advertising (e.g., poor quality, watermarks from other sites, or inappropriate content).

If you have sold your item, go to your ad on our desktop site or mobile app and click the 'Delete' button. On the app, this is usually found within the ad options menu.

There is normally a short delay (up to 30 minutes) before an ad is fully removed from all parts of our site after deletion.

Go to your ad on our website and click 'Edit' at the bottom. You must be logged in to make changes. Note that some promotional credits might be deducted for edits in certain categories.

For most categories, ads stay published for 60 days. In the Services category, ads are typically published for 30 days unless deleted sooner.

No, HTML code is not supported in ad descriptions for security and consistency reasons.

Search Tips

Advanced Search

You can refine your search to look for keywords only in the ad title rather than the full description using our advanced search filters.

Use the asterisk (*) symbol to find variations of a word. For example, searching for 'chair*' will find 'chair', 'chairs', 'chairman', etc.

Search using 'OR' (in caps) to find ads containing either term. For example, 'HONDA OR SUZUKI' will show results for both brands.

Use 'NOT' to exclude specific items. For example, 'Proton NOT Wira' will show all Proton ads except those mentioning Wira.

Enclose your search term in double quotes ("") to find that exact phrase. For example, searching for "Proton WAJA" will only find ads with that specific phrase.

Search is not case-sensitive. Words must be at least 2 characters long (3 if using *). Symbols like & or / are supported, while others are treated as spaces. Common small words like 'and' or 'the' are generally ignored to keep results relevant.